Saturday, September 26, 2009

Sit Down Complaints

Something that irks me about my job- sit down dinners. They NEVER ever go smoothly. They just don't. I can't tell you exactly why, but ask the majority of the staff and they will tell you the same thing.

There are a few things that have happened in my two and a half years experience at this place. One thing is confusing place cards and color codes. For sit-downs, name cards have to have some type of color code to signify to the waitstaff what they ordered. Sometimes the colors make sense such as red for beef and yellow for chicken. But more often that not, you will see purple meaning chicken and orange meaning fish. It bugs the staff to no end and makes us keep asking why we just do not supply the color codes ourselves to keep the confusion to a minimum. But does that happen? Nooooo.

Another things that bugs me is when people try to convince the servers that they ordered something different that what their card says. THEN these people freak out on our staff when we tell them that we have to give them what is on their card, or that they have to wait until everyone is served and we will see if there is anything left over. People just do not seem to grasp the fact that these dinners are all made in correspondence to a list given to the staff by the people in charge of the parties. Normally, the cooks make just the correct number of dinners needed and no more and it bugs me that people cannot grasp that.

There have been smooth sit-down dinners, but more than likely there will be at least one instance of confusion during the night. Either way, it always calls for an interesting night. :)

1 comment:

  1. ah sit downs...my last sit down i was serving with this one waitress and we has this one older lady that did not have her card. So we asked her what she ordered and se originally said that she did not remember. So we continued to serve the table and it worked out that we had an extra fish(therefore she must have ordered the fish) she then came straight out and said "No i ordered chicken. I stook confused but the waitress but down the fish in front of the lady and said well talk to the cooks....we go back in the kitchen to get our next table(this is were it gets funny)...the lady came up to me with her plate in her hand, half eaten, and demanded her fish. I, very annoyed at this point, told her as polietly as i could fake that once you begin eating the meal, we can not bring you another she mumbled somethin about bad service, it didnt phase me. But the point is sit downs are to confusing. For the cooks, waitstaff, and the people.

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